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I classify myself as a Cairns local with growing up on the Atherton Tablelands for most of my childhood until making the move to Cairns to complete year 12. I love living here as I enjoy the lifestyle Cairns has to offer. If I am not working, I am either out doing a hike, sunbaking on the beach or out on the reef enjoying a luxury day on one of the sand cays.
I started at Astute in January 2022 as a client manager. My role as a client manager was to assist the client from when their application was lodged off to the lender all the way through until settlement. The most important part of the role was ensuring the client had a positive experience from start to finish.
After gaining experience as a client manager, I realised just how much passion I have for helping people purchase their dream home, whilst educating them on the process so it’s as exciting and stress free as possible. I decided to take my passion further and become a fully qualified Mortgage broker.
My journey as a mortgage broker has been rewarding so far and I am so excited to continue building new relationships and strengthen my existing relationships with clients by ensuring they have a positive experience that will stick with them forever.
Prompt efficient service from the 1st phone call to make an appointment through to the loan contract. Excellent service all round. Well informed and kept up to date throughout the process . Highly recommended. Thank you.
The staff in the Cairns office were amazing. The receptionist was the best I have ever encountered in a business and any staff that walked past us said hello. The entire office appears to be a very friendly, happy and vibrant workplace!
Being self employed is always a bit of a struggle when it comes to home loans. The amazing team at Astute made this happen for us. Their down to earth yet professional approach is very reassuring. Excellent customer service and follow up throughout the process that made it less nerve racking. Call them or pop in, make the first step and I can gguaranteethey will do their best to make it possible. A big thank you to John, Damian and the amazing Shae- Shae who could teach a few things to hospitality people. Cannot thank you enough so I recommend you to everyone in need of a loan
Gus was incredibly helpful and went above and beyond his job requirements. My partner and I were blown away with the high level of customer service and extra assistance he gave us throughout the process making the purchase of our first home a lot less stressful. Gus was prompt, professional yet down to earth and always contactable. Dan and I have already recommended his services to friends and can’t speak highly enough of Gus.
I found every time I rang the office with a query the phone was answered promptly. Gus and his team stayed in contact at all times either by email or phone just to make sure I had complete understanding of the forms I was signing and the procedures they were taking to finalise the loan. I was never left wondering what happens next.
I was very impressed with the quality of service and support. Jasmin really went beyond to ensure my equipment loan went as smooth and quickly as possible which took a great deal of stress out of setting up my new business. I would highly recommend Astute’s EF team Donnie, Morene and Jasmin for any car or equipment loans.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
